XAVIER HERCE shared you an appEurope Assistane claim processing tool; steps for an insurance claim processing tool using LLM-based components, Insurance Claim Processing WorkflowClick to open diagram Now, let's break down each component and discuss the tools and agents to use: Policy Number Validator: Tool: Document QA system (e.g., LangChain's Document QA chain) Agent: Policy Verification Agent Function: Check if the provided policy number exists and is up-to-date in the policy database. Incident Details Extractor: Tool: Named Entity Recognition (NER) model or Question-Answering model Agent: Incident Information Agent Function: Extract key details about the incident from the user's query or submitted claim form. Policy Coverage Analyzer: Tool: Document QA system combined with a rule-based system Agent: Coverage Assessment Agent Function: Analyze the policy details and incident information to determine if the risk is covered. Response Generator: Tool: Language Model (e.g., GPT-3.5 or GPT-4) Agent: Communication Agent Function: Generate appropriate responses based on the analysis results.
